Customer Care


We are set in delivering a high standard of customer service to you, this includes hearing from you on how we can improve, to better serve you.

Our Commitment

We will work continuously towards improving the standards of service and our relationship with you and will be guided by the following principles:


  1. All our products and services comply with the relevant laws and regulations of Australia.
  2. We will explain and help you better understand the financial benefits of our products and services that you are interested in, how they work and risk involved.


  1. We will act fairly and reasonably towards you in a consistent and ethical manner.
  2. We will ensure that any dispute between us will be resolved fairly and quickly.For more details, please email us at operations1.sydney@unionbankofindia.com. We will tell you how to make your complaint, as well as our procedures for handling complaints fairly and quickly.

Privacy and Reliability

  1. We treat all your personal information as private and confidential and ensure the safety and security of the usage of your information.Your personal information will not be revealed unless otherwise authorised by you or required by law to do so.
  2. We will ensure a secure and reliable banking and payment system you can trust.


  1. We will provide you with a clear, relevant and timely information to help you make an informed decision about our products and services. Where applicable, a set of Terms and Conditions relating to each banking product or service will be made readily available to you.
  2. We will inform you, through various channels (e.g. over the internet, by telephone, e-mail or at our branches) of available products and services.You can contact us for more information.

If you have any enquiries, concerns or comments, please call, write, e-mail or fax is at:

Union Bank of India, Sydney Branch:

Suite 9.02, Level 9, 20 Hunter Street,

SYDNEY NSW Australia 2000

Tel No: +61 2 9221 2766

E-mail: operations1.sydney@unionbankofindia.com